Utilities - when you first move in

Take your meter readings

Don’t forget to take your meter readings (water, gas, electricity) before you leave your old property and inform your supplier(s) of the readings.

Without an accurate reading, the supplier will estimate how much energy you have used, so you could owe more than you need to.

As soon as you move into your new home, take a note of the meter readings. You will also need to find out who the current energy suppliers are and register that you are the new customer.

Need help reading your meter? This website should help...

Find out who your energy supplier is for your new home

The easiest way to find out who supplies your electricity and gas is to ask the letting agent, landlord or the previous tenant.

Often, if the previous tenant has told the supplier(s) they’re moving, you will be sent a letter, addressed to ‘The Occupier’ with their details.

If this information isn’t available you may need to contact your local electricity distribution company (you can also find this by looking under ‘electricity’ in the phonebook) to find out who supplies the electricity to your property. To find out who your gas supplier is, call the Meter Point Administration Service line on 0870 608 1524.