Leaseholder services

Reporting repairs

You should report repairs directly to the partnering contractor for your area giving them specific information to direct them to the right place.

Repairs carried out on your behalf

If we carry out repairs to your property, building or estate that are our responsibility, we’ll recover your proportion through service charges.

For repairs that fall within your responsibility, you should make your own arrangements by contracting reputable people to do the work. You will also be responsible for the cost of any such work.

We don’t normally carry out repairs that fall within your responsibility except in unusual situations such as a serious water leakage that is causing damage to other properties in your block. We’ll ask you to carry out any such repair but where you fail to do them, we’ll carry them out on your behalf and charge you.