Code of conduct

Staff talking to resident in doorway

Our code of conduct outlines the principles and standards of conduct expected of all employees, directors, members and suppliers.

We endeavour to treat all our residents, staff, suppliers, funders and regulators in a professional manner, with dignity and respect, show integrity and avoid any suggestion of influence by biased or improper motives.

1. We will ensure that we are aware of and follow all law, regulation, policies and procedures that relate to our work and keep up to date with any changes.

2. Each member of staff is personally responsible for creating an inclusive, professional work environment.

3. We will protect and use responsibly all company equipment and property in our care.

4. We will treat all residents and potential residents in a fair, discreet and courteous manner.

5. We will support our residents in areas where it is appropriate to do so, but will refrain from doing so where the support can be abused or misinterpreted.

6. We will not use Affinity Sutton’s reputation, time, property or equipment to carry out or support our personal political activities.

7. We will ensure that all personal data is safeguarded and only shared under approved data protection policies and procedures. We will keep confidential commercial activities and will not take part in any anti competitive behaviour.

8. We will not offer, promise, give, request or accept bribes or inducements under any circumstances.

9. We will not use our position with Affinity Sutton to obtain better or cheaper services than we could buy without the Affinity Sutton connection.

10. We will keep the best interests of Affinity Sutton at heart. We will avoid any situation which would be seen to question our objectivity and potentially damage Affinity Sutton’s reputation.

11. Senior members of staff, board and committee members have special duties of accountability, and as result our conduct and personal integrity must be beyond reproach.

If you would like more information on our code of conduct or would like to discuss it with a member of staff, please call us on 0300 100 0303 or email customerservice@affinitysutton.com

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