Our organisation

A business for social purpose

A business for social purpose

We provide a range of housing and community focused services to 55,000 households across more than 120 local authorities from Newcastle upon Tyne in the North East to Plymouth in the South West. 

One of the biggest providers of affordable housing in the country we now trade as a single organisation – Affinity Sutton. Our approach is to put our customers first through minimising bureaucracy, creating efficiencies and maximising opportunities.

Our structure is designed to deliver excellent services across the country, yet be flexible to local needs. This approach is supported by more than 1,500 staff who work across a network of over 200 local offices up and down the country.

This year we introduced our new monthly customer satisfaction survey. Each month we ask 500 different customers what they think about aspects of our service delivery so they can tell us what matters most to them. In this way we can make sure we are improving in the areas that are seen to need the most work.

As well as renting, repairing and managing homes we are also one of the country’s top developers of new homes. Last year we completed 786 new homes and started 1,239 new homes in 40 local authority areas.

Our group is complemented by a small number of specialist organisations:  Aashyana, BHT and Community Building Services.