A business for social purpose
We provide a range of housing and community focused
services to 55,000 households across more than 120 local
authorities from Newcastle upon Tyne in the North East to Plymouth
in the South West.
One of the biggest providers of affordable housing in the
country we now trade as a single organisation – Affinity Sutton.
Our approach is to put our customers first through minimising
bureaucracy, creating efficiencies and maximising
opportunities.
Our structure is designed to deliver excellent services across
the country, yet be flexible to local needs. This approach is
supported by more than 1,500 staff who work across a
network of over 200 local offices up and down the country.
This year we introduced our new monthly customer
satisfaction survey. Each month we ask 500 different customers what
they think about aspects of our service delivery so they can tell
us what matters most to them. In this way we can make sure we are
improving in the areas that are seen to need the most work.
As well as renting, repairing and managing
homes we are also one of the country’s top developers of new
homes. Last year we completed 786 new homes and started
1,239 new homes in 40 local authority areas.
Our group is complemented by a small number of specialist
organisations: Aashyana, BHT and Community Building
Services.