Report a repair
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If you have a maintenance problem with your home, you can now report your repair online.
NOTE: Emergency repairs must be reported by telephone. Please do not report emergency repairs online. Find out which repairs are classed as 'emergency repairs'.
What repairs can I report online?
All non-emergency household, heating, plumbing and electrical repairs. This includes repairs in communal areas too.
Can I report emergency repairs online?
Emergency repairs must be reported by telephone. Find out what repairs are classed as 'emergency repairs'.
What happens when I report a repair online?
You'll receive an email to say that your repair has been logged and we'll direct the repair to the right contractor. In most cases the contractor will call you to arrange a convenient appointment.
You should expect a response within two working days and your repair will be completed within the target timeframe as outlined in our service standards.
What about repairs in new build homes?
Please note - If your home was build within the last twelve months, the repair may be classed as a ‘defect’. This means it is the responsibility of the builder to complete. This repair will be put right when other defects are scheduled in to your block/road.