Our service standards
Our commitment to you
We are committed to tackling antisocial behaviour (ASB)
in the neighbourhoods we manage. Our priority is to protect those
who are suffering from ASB and to hold the perpetrators accountable
for their actions. We will also support and protect those who are
victims of domestic violence or hate crime.
What you can expect from us
- Every report of ASB will be investigated
where appropriate by the local neighbourhood team.
- Every report of ASB will be classified and
formally acknowledged within set timescales.
- We will investigate, try to identify and
interview all interested parties. Neighbourhood housing
officers will, in the first instance, assume that the complaint,
and any counter complaint, is made in good faith.
- When needed we will offer advice, mediation
and support. Where appropriate, we will use ‘acceptable behaviour
contracts’ (ABCs). Formal legal remedies will be used where
necessary, including injunctions, committal proceedings, possession
proceedings and demoted tenancies.
- We will work and co-operate with other
agencies, including the Police and local authority
departments.
- Depending on the circumstances, we will offer
advice, mediation and support for the resident’s own action. Where
appropriate, we will use ‘acceptable behaviour contracts’
(ABCs).
- Formal legal remedies will be used where
necessary and appropriate, including injunctions, committal
proceedings, possession proceedings and demoted tenancies.
- We will take action to design out ASB where
possible in all our new estates.
- We will keep residents informed about ASB
successes.
- We will help to provide, activities for young
people to reduce ASB where we’ve identified that this will
work.