Report an incident
Tell us...
You can report an incident by calling our Customer
Services team on:
0300 100 0303
Email:
customerservice@affinitysutton.com
Depending on the type of antisocial
behaviour you are reporting we have different timescales for
action:
- Priority 1 (serious criminal
activity such as drug dealing, violence, racist and other hate
behaviour, and serious noise nuisance which effects the whole
community). We will aim to visit you within one working day
- Priority 2 (bullying,
aggressive, rude and offensive behaviour or language, noise
nuisance, inappropriate use of public areas, and graffiti). We
will aim to visit you within five working days
- Priority 3 (less serious
types of behaviour such as dog barking but behaviour that can still
have a serious effect on your life). We will aim visit you
within ten working days
In most cases we will ask you to keep a record
of what has happened, when it happened, who caused the problem and
how the nuisance has affected you. We will provide you with a diary
to help you record this type of detail.
In some case, we may suggest you attend
mediation to try and find a compromise that all parties agree
to.
In cases where legal action is
necessary to stop the problem, and if there is enough evidence, we
will consider taking the following actions:
- Injunctions
- ASB Orders
- Parenting Orders
In cases where the antisocial behaviour is
serious, such as drug dealing, or where the problems has existed
for a very long time, we will consider applying to the court to
take possession of the perpetrator’s home.
We will work closely with other agencies such
as the Police, Environmental Health and other Community Safety
partners. We will always do our best to help you but in some cases
we may not be the best organisation to deal with your problem. If
we think this is the case we may signpost you to another
organisation for them to help you.
Whatever action we decide to take, we
will always make sure your safety and security remains our number
one priority.