Our service standards
Our commitment to you
Our priority is to support and protect those who
are victims of domestic violence or hate
crime.
Domestic Abuse
What you can expect from us
- We will respond to all reports of domestic abuse within 24
hours. Following this initial response, where the victim
confirms they are not at immediate risk, an appointment will be
offered within five working days.
- We will provide an investigator of the same sex as the victim,
if this is requested.
- We will undertake any emergency repairs within 24 hours and
complete all other necessary repairs within seven working
days.
- Residents will be offered enhanced security measures, where
appropriate. (Leaseholders will have their property secured
and enhanced security offered, the cost of which will be recovered
within the service charge).
Hate crime and harassment
What you can expect from us
- We will provide continuous support for the victim after the
incident.
- We will take initial action within 24 hours of receiving the
complaint.
- We will conduct a prompt and thorough investigation into all
alleged cases.
- We will adopt a victim centred approach, responding
sensitively and confidentially to all cases.
- We will always take action against the perpetrator where
evidence is available which could result in eviction if the
allegations are proven.