Monthly repairs performance
How are we doing?
As part of our commitment to improve
customer service, we have recently commissioned monthly,
independent research into our repairs performance so that we can
monitor how you think we and our suppliers are doing, and so
continue to drive performance up in this important
area.
Every month, our research agency The Leadership Factor, will
contact a random sample of those of you who have recently requested
a repair to ask you what you think. Remember to check back here
every month for updates on how we’re doing.
July 2011
The graph below shows satisfaction with the latest
repair on a scale of one to ten.
Click on the image to enlarge.
To summarise...
Our repairs contractors scored the following marks out
of ten:
- CBS scored 8.96
- Osborne scored 8.79
- Rydon - London region scored 8.26
- Rydon - South region scored 8.65
- Swale scored 8.26
- Robert Heath Heating* scored 9
- AFR Limited (gas contractor) scored 8.91
* This only applies to residents from Downland.
Meaning that in July, the average satisfaction with repairs
for Affinity Sutton residents was 8.7 out of ten.
So how are we doing alongside everyone else?
Find out how we measure up against other
housing associations in your area and take a look at the Tenant
Services Authority's new landlord comparison
website.
The Tenant Services Authority produces a range
of other information about landlord performance.
Check back on this page next month to see how we're
doing.