Our service standards

Our commitment

When planned maintenance is carried out to your home, or the surrounding area, we and our contractors are committed to minimising disruption. We are aware that we’re working in your home and consideration and respect will be shown at all times, to you, your home and personal belongings.

What you can expect from us

• We will leave you with essential services overnight.
• We will tell you about any issues that affect you or your home.
• We will keep properties secure, clean and tidy and maintain a high professional standard whilst works are carried out. We will minimise noise and dust levels.
• We will make sure that our operatives are considerate to individuals’ needs and show extra care and consideration to any of our vulnerable residents. 
• All operatives will wear identification badges. They will only work between 8am and 5pm Monday to Friday (not Bank Holidays) unless in exceptional circumstances when two weeks prior notice is given.  
• We will make sure that you have a telephone number of a liaison officer should any query arise that the operatives are not able to resolve.
• We will consult you on the scope of works and choices, where applicable.
• All personnel will have the necessary skills and training.
• We will respect confidentiality at all times.