Improving our services
Service task teams
What are Service Task Teams?
Service Task Teams are groups of residents who
are empowered with specialist knowledge of a particular service
area of Affinity Sutton to enable them to get involved and
influence the way the service is delivered. This could include
influencing the decisions made by senior staff, contributing ideas
for service improvements, monitoring the performance of our
contractors or even being part of the panel which procures (buys)
contractor services.
Service Task Teams work on a ‘task and finish’
basis, which means that once you have registered interest and
become a member of a particular task team, you will be offered the
chance to complete tasks as and when they arise. Tasks could
include:
- Reviewing, improving and approving policies which affect
residents
- Agreeing an annual programme of activities
- Monitoring performance and making evidence-based
recommendations for improvement
- Designing new services or new ways of delivering existing
services
- Considering customer satisfaction and initiating service based
scrutiny or service review
What if I don’t know how to do those
things?
We don’t expect you to know all about a particular service right
from the word go! All you need is an interest in that area of
service. All the training and support you need to really get to
know the service area they are interested in will be provided.
How do I get involved?
Get in touch with the resident
involvement officer for your area or sign up online. Once registered you will
be contacted with training/briefing opportunities and offered tasks
as and when they arise – you are free to decline any task
offered.
Service Task Teams already established are:
- Asset Management
- Anti Social Behaviour
- Voids and Lettings
- Green
- Arrears recovery