You can influence how we provide services to you and your community by feeding back to us, either individually or as part of a group. You’ll get an insight into how we work and will meet other interested residents. You can gain skills which will be useful in other areas of life (e.g. organising events, mystery shopping, producing newsletters).
Not necessarily! Our leaflet Your Say Your Way tells you about ways you can get involved which aren’t time consuming, such as surveys or questionnaires, attending the occasional focus group or feeding back as an individual. The activities marked with one star do not take up much time if you’re busy.
We will reimburse you for travel if you provide a ticket or receipt. We’ll cover the cost of an overnight stay if, in order to attend a meeting, you have to leave home before 6am or will return home after 10pm. We’ll also cover carers’ costs if you have to get a paid carer to cover for you. Please contact the Resident Involvement Officer for your area for more information.
There are lots of ways you can get involved without having to attend meetings. Our leaflet Your Say Your Way will give you some ideas, including surveys and questionnaires, individual feedback, being a neighbourhood voice, taking part in estate walkabouts, and mystery shopping.
Yes. Some of the ways residents have made a difference are recounted in our Impact Assessment, from ideas for estate improvements, to inputting into our new residents’ handbook to influencing our standard design for new developments.
There are several ways you can do this – have a look under the ‘Local’ section in Your Say Your Way. For example, you can become part of your local residents’ association if there is one (or you could even start one!) or you could take part in estate walkabouts.
Your Say Your Way gives you information about how you can influence your landlord at a national or strategic level. There are some exciting new opportunities coming up for residents to get involved in looking at our services in detail, known as resident scrutiny or resident-led self regulation.
Affinity Sutton provides free training courses for residents. You can become more knowledgeable and confident by taking one of these courses. Please note we don’t set dates and venues – we run them when there is the demand. There are also some life skills courses you might be interested in such as first aid and computer skills.
You can either sign up online or contact your Resident Involvement Officer on 0300 100 0303 for further information. Or have a closer look at our website to see if there’s anything going on in your area.