Resident training programme

We offer a range of training courses for our involved residents. These cover general courses, activity specific courses and courses designed specifically for our Regional Scrutiny Board members (RSBs). Click on the course you are interested in to find out more.

Equality, diversity and inclusion

This training develops a broad understanding of the difference between equality and diversity, recognising the changing profile of society and its practical impact on organisations. 

Attending this training supports involved residents to comply with legislation.  This is important to all methods of involvement as the organisation must ensure that all involved people promote equality, diversity and inclusion, challenging where appropriate when this is not the case.

This highly interactive training course is suitable for:

  • All involved residents.

Method of training: Interactive classroom style learning

Length of course: Half a day

Location: This course is held in various locations


Awareness raising session on “Unconscious Bias”
Communicating, Listening, Negotiating and Influencing
Preparation for meetings
Minute taking
Chairing a meeting masterclass
Report writing and presentation skills
Managing a project
Value for money
Inspecting your landlord
Your say your way to involvement
Training to join a Neighbourhood Management Forum
Training to become a neighbourhood voice
Training to become a Green Environmental Inspector
Training to become a Performance Auditor
Training to become a Stage 2 Complaints Panellist
Training to support being part of a Resident Association (Accredited)
RSB training: introduction to customer services at Affinity Sutton
RSB training: presentation skills
RSB training: overview of procurement
RSB training: overview of the procurement programme
RSB training: overview of contract management
RSB training: guide to the Asset Management Strategy and the development of the Major Works Programme
RSB training: introduction to income management
RSB training: introduction to financial information and budgets
RSB training: understanding performance information
Introduction to repairs and maintenance