Not everything that disturbs you is anti-social behaviour. Sometimes you may be able to hear day to day household noise or children playing. This kind of noise is not usually deliberate and it’s unlikely Affinity Sutton or our partners would get involved.
If something like this is really disturbing you could consider talking to your neighbour.
We understand that even this kind of household noise can be stressful and may affect your health. Whilst it’s unlikely we can treat this as anti-social behaviour, please contact us if you are in this situation and we’ll do our best to help.
Speak to your neighbour
If there hasn’t been any threat or violence involved and if you think it is safe to do so, you should first of all talk to the person who is causing the problem.
- Calmly explain to your neighbour how their behaviour has affected you.
- Try not to shout, swear or raise your voice as this may make the situation worse.
- Listen and be prepared to give them a chance - it might be a one-off incident.
- If your neighbour reacts badly or you feel uneasy, walk away. Don’t get into an argument.
If a neighbour comes to speak to you about a problem, listen calmly and try to find a solution. It’s better to sort things out early.
Keep a note of what happened
Keep a record of what exactly happened, what date, what time, whether there were any witnesses and how it affected you. This will help if you can’t resolve the problem and need to report it.
Report crimes to the Police
You should report serious incidents to the Police straightaway, especially if you are not safe. The Police have powers to deal with anti-social behaviour such as verbal or physical assault, damage to property, harassment and drug dealing; and less serious problems such as dropping litter, graffiti, fly posting and dog fouling and disorderly behaviour.
If the Police have a record of problems in your neighbourhood they are more likely to devote attention to sorting it out.
Report it to Affinity Sutton
If there has been a serious incident or a problem that you have not been able to resolve, please report it to us. We will consider taking action where there is evidence of unacceptable behaviour either by people who live in our properties, or by anyone else which is affecting our tenants.
Please see below for more information on what we’ll do.
Report it to the Council
Councils also have powers to tackle noise, parking issues (on the public highway) and other environmental issues such as dog fouling.