Paying your rent and service charges

Rents, charges and payment methods explained.

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How do I pay my rent?


It's the quickest and most efficient way to pay your rent anytime and anywhere.

Pay your rent and check your statement with My AffinitySutton




Make a payment online today using our Civica e-pay service.

Direct Debit

There are several ways you can pay your rent but the most convenient is by Direct Debit                       

With direct debit there’s no queuing in shops or post office. If you currently pay your gas or electric by direct debit why not pay your rent the same way? You can complete the Direct Debit form or call us and ask to set up a direct debit.


At a local Post Office or shop displaying the Paypoint sign using your rent payment card. Call us if you need a card. 

By phone

Please contact us on 0300 100 0303 Monday, Tuesday, Thursday and Friday 8am until 8pm and Wednesday from 10am until 8pm. Our Contact Centre accepts debit and credit card payments.

Out of these hours contact Allpay on 0844 557 8321. This automated telephone system accepts bank credit cards only. Before phoning you will need your Allpay 19 digit rent payment card number (the number across the middle of your card) and bank details.

By cheque

Cheques payable to Affinity Sutton Homes Ltd, put your rent account number on the back and send to Affinity Sutton Homes Ltd, Maple House, 157-159 Masons Hill, Bromley, Kent, BR2 9HY.

When will my rent be reviewed and increased?
How will I know how much rent to pay?
How does this affect me if I receive housing benefit?
What can I do if I'm having trouble paying my rent?
What if I have arrears to pay?
Who do I contact about Council Tax?
What is a service charge?
Why have I been sent an arrears letter, I've applied for housing benefit?