Paying your rent and service charges

Rents, charges and payment methods explained.

Information on the 2017/18 rent and service charge review.


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How do I pay my rent?

Direct Debit

There are several ways you can pay your rent but the most convenient is by Direct Debit.  

With direct debit there’s no queuing in shops or the post office. If you currentlypay your gas or electric by direct debit why not pay your rent the same way?

You can set up a direct debit on My Affinity Sutton today, quickly and without needing to post any forms. We will acknowledge receipt within three working days and you will receive final confirmation at least ten days in advance of first collection.

Register for My Affinity Sutton Login to My Affinity Sutton

Alternatively you can complete the Direct Debit form or call us on 0300 100 0303 and ask to set up a direct debit.


You can make a payment online anytime on My Affinity Sutton. If you have not yet registered you can register for My Affinity Sutton today. It's the quickest and most efficient way to pay your rent anytime and anywhere.

Register for My Affinity Sutton Login to My Affinity Sutton

You can also make an online payment now via our secure online payment service.


At a local Post Office or shop displaying the Paypoint sign using your rent payment card. Call us if you need a card. 

By phone

Please contact us on 0300 100 0303 Monday, Tuesday, Thursday and Friday 8:30am until 5pm and Wednesday from 10am until 5pm. Our Contact Centre accepts debit and credit card payments.

Out of these hours contact Allpay on 0844 557 8321. This automated telephone system accepts bank credit cards only. Before phoning you will need your Allpay 19 digit rent payment card number (the number across the middle of your card) and bank details.

By cheque

Cheques payable to Affinity Sutton Homes Ltd, put your rent account number on the back and send to Affinity Sutton Homes Ltd, Maple House, 157-159 Masons Hill, Bromley, Kent, BR2 9HY.

When will my rent be reviewed and increased?
How will I know how much rent to pay?
How does this affect me if I receive housing benefit?
What can I do if I'm having trouble paying my rent?
What if I have arrears to pay?
Who do I contact about Council Tax?
What is a service charge?
Why have I been sent an arrears letter, I've applied for housing benefit?