Quick facts

With over 56,000 homes and a one hundred year history, Affinity Sutton is one of the country’s leading providers of affordable housing and a business for social purpose.

In 2010/11:

• Thanks to the hard work and commitment of our people we received 1,930 compliments from our customers.
• Our customer satisfaction levels are at over 80%.
• Over 700 of our residents got involved in events to shape our services.
• We set up 14 Resident Area Panels (RAPS) made up of residents to help us identify local priorities, develop local action plans and improve local services delivery.
• We spent £102 million on regenerating and improving our homes and communities including both routine and major repairs
• We carried out over 500 responsive repairs every working day, with over 96 per cent completed within our target times.
• We built 1,049 new homes – 777 of these for affordable rent, 219 for shared ownership and 53 for our right sale.
• We made our homes accessible to as many people in need as possible through specialist and innovative housing support schemes – this includes our 12 ways to purchase or rent a home.  
• We are investing more money into our communities. Our Community Foundation has been endowed with £53 million and the returns from investing this will support this work. 
• Over the next two years we will spend £6 million to support this work and we expect to raise substantial external funding – in the past year alone we raised £1.5 million, effectively doubling the level of support available in the communities where we work.
• Our 50 strong community investment team supported over 600 projects at a national and local level aimed at helping residents in three key areas: jobs, money and local communities.
• Our Supported Housing initiatives secured external funding of over £4 million. We managed 55 contracts across 27 local authorities, supporting 4,300 individuals of which 78 per cent were Affinity Sutton residents.
• Our 200 floating support staff helped our customers – who included gypsies and travellers, people with learning and/or physical disabilities, older people, young people and young parents – with a range of issues including mental health, domestic violence and abuse, and homelessness.
• In 2010 we were awarded the highest category of financial strength that credit ratings agency Moody’s Investor Service grants to any housing association.
• We have generated savings of £2.65 million through efficiencies in staff, office, housing management and administration costs.
• We made savings of £5.5 million from tendering exercises across a range of our activities.