Praise from watchdog
Praise from watchdog for "doing most things
William Sutton Homes, part of Affinity Sutton, was rated
as doing most things well by independent housing inspectors the
The regulatory government body declared that the affordable
housing provider had “more strengths than weaknesses”
and particularly praised the affordable housing provider's
“strong approach to delivering value for money in its repairs
The short notice inspection, on the
12 to 14 January, focused on responsive repairs, gas servicing and
resident involvement and included an assessment of access and
customer care, diversity and value for money.
Strengths which inspectors praised were
- Repairs were carried out promptly and generally completed on
the first visit.
- Residents can easily access services by telephone or in person
and satisfaction with services is generally high.
- Annual property MOTs.
- An enhanced community investment fund.
- Residents are influencing the way services are delivered and
have played a key role in improving the repairs service.
- The percentage of properties with a current gas safety
certificate has consistently exceeded 99.5 per cent.
However the inspectors found more could be
done to understand the diversity of residents so that services can
be tailored to meet their needs.
Hugh Boatswain, Audit Commission Lead Housing
Inspector, said: “William Sutton Homes has a strong approach
to delivering value for money in its repairs service and is now
also achieving this in its gas servicing programme. Residents have
a range of opportunities for involvement and are influencing how
their services are delivered. “
Neil McCall, Group Operations Director for
Affinity Sutton, said: “We are pleased that the inspectors
have found that we are doing most things well and have particularly
praised our repairs service and our approach to delivering value
for money. We also recognise that we need to work on
developing comprehensive service standards across our business,
understanding the profile of our resident groups and improving the
complaints process and are focused on providing more tailored
services to our residents.”