Resident Quote

Resident working with the Tenancy Sustainment Service in the North East

Did you know that you can access support if you are tenant that needs help with things like:

  • Money Management            
  • assistance with health care                        
  • repair issues
  • access to local food banks and more?

What we can offer

  • A dedicated member of staff who will keep in contact with you and give you advice and guidance on any issues affecting your tenancy.
  • Information on all of Affinity Sutton’s Community Investment offers to residents e.g. Ready 2 Work, Resident Involvement and Digital Inclusion.                                    

Resident Quote 2

Resident in Temporary Accommodation in Bromley

How to acccess our Service

You can request Tenancy Sustainment support by calling the Affinity Sutton Contact Centre on 0300 100 0303. Your Neighbourhood Housing Officer or Customer Accounts can refer your case to Tenancy Sustainment.

Case Study

With the support of the tenancy sustainmet team, a resident with hearing impairment was struggling and needed help. He is now preparing to start his own business, his rates bill has been reduced, benifits are in place
and repairs have been carried out.

Tenancy Sustainment

What will happen next?

One of our Tenancy Sustainment Officers will contact you by phone to make an appointment to visit you at home to complete an assessment and to advise you on what assistance can be given. If you would like to receive this service you will need to sign a Consent form in line with our Data Protection and Confidentiality Procedures.