Leaseholder services

Planned repairs

Planned repairs are works of a large scale such as replacement of the roof on the building and lift replacement. The cost of such works tends to be more than those of your day to day service charges.

By law, we should consult you if we plan to carry out certain types of work to your building. We should also consult you where we plan to enter into certain types of agreements with contractors. This process is known as statutory consultation. There are different ways in which the law requires us to consult you when we are making these plans.

Emergency situations

During an emergency, we may not consult with you the way we would in a normal situation.

The circumstances in which we’d carry out works without consulting you first are very limited. We’d only do so in cases where consulting would delay the works and seriously compromise safety or seriously damage the building or people’s homes.