Our emergency line is open 24/7. If you have an urgent repair or request, please ring 0300 100 0303. An emergency repair is defined as something which could cause danger to health, residents' and public safety or serious damage to property. Exceptions will be considered should the tenant be vulnerable, disabled or have a young child (3 years old and younger).
- Insecure property following a break in (crime ref number provided)
- Dangerous structures
- Major leaks (i.e. burst main, which is causing flooding)
- Severe roof leaks
- Loss of drinking water
- Complete loss of lighting and power
If you haven’t been able to find the answer to your enquiry online, you can speak to one of our advisors by calling 0300 100 0303.
Contact Centre opening hours
Mon: 8am - 8pm
Tues: 8am - 8pm
Wed: 10am - 8pm
Thurs: 8am - 8pm
Fri: 8am - 8pm
030 numbers – not-for-profit organisations
030 numbers are specially designed for not-for-profit organisations, charities and public bodies to offer consumers a single point of contact nationally. The BBC, the Met Police, the RSPCA, Oxfam, Relate, some
local councils, Ofcom and a number of government departments use 030 numbers.
How much do calls cost?
Calls cost no more than calls to geographic (01 and 02) numbers and must be included in inclusive minutes and discount schemes in the same way. Calls from landlines are typically charged up to 9p per minute; calls from mobiles typically cost between 8p and 40p per minute. Calls from landlines and mobiles are included in free call packages.